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#Cant catch harry free

The Toy Kings will arrange a return label for sending an item back to us if the item is faulty, damaged or incorrect. This label will be for a courier of The Toy Kings' choice and will be for a trackable service. When a customer requests a return & refund, The Toy Kings will provide the customer with a prepaid label. Please note that we are unable to accept returns in person at our registered office address. It is The Toy Kings' best interest to attend to all return requests as soon as practically possible. Including the details above will help us deal with your return effectively. To return an item, please contact our customer service team via email ( ) with the subject "RETURN REQUEST". Return postage will be provided by The Toy Kings however our post & packaging charges will not be refunded. Refunds will be given for any items returned to us in the same condition they were sent out. We aim to keep the process as simple as possible, and these terms do not affect your statutory rights. The Team at The Toy Kings believe that you will be happy with your items purchased, but there may be occasions where you feel it is necessary to return an item. Terms & Conditions | Shipping Policy | Returns & Refunds Policy | Privacy Policy | Klarna | Klarna Terms & Conditions Please email read more of our policies, please visit the below links We advise customers who have placed an incorrect delivery address to contact our customer service team via email with their order number. This is to protect ourselves and our customers from fraud. It is The Toy King's policy to not change a customer's delivery address once an order has been placed. Orders made to an address outside of the UK & Ireland will be cancelled & refunded.Ĭan I change my delivery address once I've placed an order?

We only offer delivery to United Kingdom & Ireland addresses, this includes the following zones

BFPO Standard Delivery | 5-7 Working Days - £9.99.

Ireland Standard Delivery | 7-21 working days - £9.99 / £14.99 for orders that weigh more than 3kg.

Northern Ireland Standard Delivery | 2-5 working days - £7.99.

#Cant catch harry free

Standard Delivery | 2-5 working days - £3.99 / Free for orders over £100!.

Customers cannot request which courier delivers their parcel, a courier is chosen based on the orders weight and size.įor orders going to Ireland, we use FedEx Cross Border.Īll couriers will use the telephone number and/or the email address provided at checkout to notify you about your order with The Toy Kings. We use one of the following couriers for your order Hermes, Royal Mail, Yodel & DPD. If an order has experienced a delay of some sort, our customer service team will contact you with an update. We do not ship orders on weekends & bank holidays.ĭuring every stage, you will be notified by email regarding the status of your order Please know, orders placed after Friday at 12pm will not be dispatched until the following Monday. Our Couriers then pick up your awesome package and will aim to get it directly to you within 72hrs. We aim to process orders within the same day and are typically dispatched within 24 - 48 hours, excluding orders that are placed on weekends & bank holidays. Once your order has been received, it will be reviewed for security checks and then processed. Orders going to British Forces Post Office (BFPO) addresses typically takes 5-7 working days for delivery, however sometimes this may be longer. Orders going to Ireland typically takes 7 to 21 working days to be delivered from order placed Orders going to Northern Ireland typically takes 2 to 5 working days to be delivered from order placed. If your order is not with you within 7 working days from when the order was placed, then please contact our customer service team at your order number. Our team will be in contact should your order experience delivery delays.

In certain circumstances this may take longer. We advise that delivery typically takes 2 to 5 working days to be delivered from order placed, however please allow up to 7 working days for delivery. How long will my order take to be delivered?